Ougat Return and Refund Policy

At Ougat, customer satisfaction is a priority. Each fragrance is carefully inspected before shipment to ensure it meets our quality standards. This policy outlines the conditions under which returns, exchanges, or refunds may be accepted.

Eligibility for Returns

Due to the nature of fragrances and hygiene considerations, we only accept returns for products that are unused, unopened, and in their original sealed packaging. Returns must be requested within 7 days of receiving your order.

Non-Returnable Items

Opened, used, or tampered products cannot be returned or refunded. Items purchased during promotions, special offers, or clearance sales are non-refundable unless they arrive damaged or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery. Clear photos of the product and packaging will be required for verification.

Return Process

To initiate a return request, contact Ougat customer support with your order number and reason for return. Once approved, you will receive return instructions. Unauthorized returns will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service, as Ougat is not responsible for items lost during return transit.

Refunds

Once the returned item is received and inspected, approved refunds will be processed within 7–10 working days. Refunds will be issued to the original payment method used during checkout.

Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

International Returns

International customers are responsible for any customs duties, taxes, or return shipping fees associated with returning an item.

Contact and Support

For any return or refund inquiries, please contact our customer support team through our website contact page. Our team will assist you promptly and professionally.

Policy Updates

Ougat reserves the right to update or modify this return policy at any time without prior notice. Changes will be reflected on our website.